If you get an error message Unrecognized Email Address you either typed your email address incorrectly or the email entered does not have access to this Pelican site.
To remedy the issue:
Contact your Administrator
Let a site Admin know you are unable to login and you need assistance. An Admin can use the User Management portal to confirm if your email has been added to the site.
If it has not been added, the Admin can add the email and you will receive the Pelican email with a new Temporary Password.
If it has been added, but is incorrect, the Admin can edit the email address or delete and re-add it. You will then receive the Pelican email with a New Temporary Password.
Contact Pelican Technical Support
Our Technical Support team can assist you with re-gaining access to your Pelican site.
If they are unable to confirm your email address, they can inform you who your Admin is, so that you can reach out to them and be added back to the site.
If you are the Admin, Technical Support will request you provide them your Pelican gateway’s serial number as confirmation you have physical access to the site. Then they will assist further and add you to the Pelican site.