Bookmark & Add to Home Screen 4 How do I create a New Pelican Site (web-app)? Bookmark Web-App – Computer Add Home Screen Icon – Smartphone Add Home Screen Icon – Tablet
Economizer Management 11 How does Pelican calculate outdoor enthalpy levels? How do I commission to economizer requirements? What is an economizer? How do I add a PEARL to a thermostats? How do I turn OFF the economizer? Why is Economizer active? Do I have Pelican economizer controllers? When will my Pelican economizer(s) be active? Understanding Economizer Notifications Economizer History Graphs Does the PEARL meet 2019 California Title 24?
Ethernet Gateway 7 How do I change a Pelican gateway from static back to DHCP? How do I set a Pelican gateway for a static IP address? Can I set a Pelican gateway for a static IP address? Does a Pelican gateway use a DHCP or static IP address? Do I need a Public IP address for a Pelican gateway? Does a Pelican gateway use Inbound firewall ports? How do I install a Pelican gateway?
Gateway 6 How do I change a Pelican gateway from static back to DHCP? How do I set a Pelican gateway for a static IP address? Can I set a Pelican gateway for a static IP address? Does a Pelican gateway use a DHCP or static IP address? Do I need a Public IP address for a Pelican gateway? Does a Pelican gateway use Inbound firewall ports?
Gateway Management 4 How do I delete a gateway from my site? How do I add a second gateway to my existing site? How do I add a new gateway to my existing site? How do I replace a gateway?
Humidity Management 5 Where is the humidity sensor? What does humidifying mean? What does dehumidifying mean? How do I adjust my humidity settings? What are normal humidity levels?
Multi-Speed Fan Management 2 How does a PEARL control a Variable Speed Fan (VFD)? How do I set multiple fan speeds on a package unit?
MySites Portal 5 Can I share my site access? How do I share MySite access? How do I get to MySites? What is MySites? How do I create a MySites?
Navigating the App 6 What is on a room’s climate control page? What is the admin section? How are rooms organized in a group? How do I navigate the main page? How do I get to a room’ climate control page? What do different room status mean?
Notifications 8 When will a thermostat unreachable notification be generated? When will a heat failure notification be generated? When will a cool failure notification be generated? When will a door has been left open notification be generated? When is a low battery notification generated? When will an Economizer position failure notification be generated? Can I schedule when notifications are active? How do supply temperature alarms work?
Notifications 11 When will a thermostat unreachable notification be generated? When will an Economizer position failure notification be generated? Why did I not receive a notification? Can I schedule when notifications are active? What do the different thermostat notification settings do? What do the different notification sensitivity settings mean? Is there a supply air low temperature alarm? How do I stop a phone number from receiving text notifications? How do I stop an email from receiving notifications? How do I add a phone number to receive text notifications? How do I add an email for receiving notifications?
Outside Air Damper Actuators 6 PEARL wired to HONEYWELL M7415 PEARL wired to HONEYWELL M7215A1008 PEARL wired to HONEYWELL MS7503/MS7505 PEARL wired to HONEYWELL MS7403/MS7405 PEARL wired to BELIMO LF24-SR PEARL wired to BELIMO TFB24-SR
PEARL 10 Can a PEARL open a two position outside damper? How do I enable an ERV/HRV with a PEARL? What is the Maximum Ventilation Position? What is Activation Differential? What does a PEARL’s Variable Speed Fan (VFD) configuration do? Can a PEARL adjust the outside damper for different fan speeds? Can the PEARL enable an exhaust fan? Can I set a mixed air low limit for a PEARL? What is Fixed Enthalpy Limit? What is High Limit Shut Off?
PEARL 3 Can a PEARL control two damper actuators (outside/return)? Can a PEARL control a separate supply and return damper actuator? Can a PEARL control multiple outside/return damper actuators?
PEARL Controller 10 Can I schedule the outside damper to go to 100% ventilation pre-occupancy? What is the economizer sequence of operation? How do I enable an ERV/HRV with a PEARL? What is the Maximum Ventilation Position? What is Activation Differential? Why did my outdoor damper stay closed? Why did my outdoor damper open? How does Pelican calculate outdoor enthalpy levels? How does the PEARL calculate where to place the outside damper during an economizer cycle? How does a PEARL control a Variable Speed Fan (VFD)?
Power Control Module 3 How many thermostats can I connect to an On-Demand Start power control module? What is On-Demand Start? Can I set a time delay before a PM5 turns off with On-Demand Start?
Power Control Modules 2 How many thermostats can I connect to an On-Demand Start power control module? Can I set a time delay before a PM5 turns off with On-Demand Start?
Remote Devices 11 What is the difference between 0% versus Disabled weighted remote sensor averaging? What are temperature & weights? What are the remote temperature readings? How do I lock and unlock remote thermostats? How do I average room temperatures? What are remote devices? What does door open mean? What does window open mean? How do I turn ON/OFF a door sensor? How do I turn ON/OFF a window sensor? How do I turn ON/OFF occupancy sensors?
Safeties and Alarms 2 How do supply temperature alarms work? Does Pelican enforce any short-cycle timers?
Schedule Management 29 Why did cool start running on its own? Why did heat start running on its own? Why is cool running before the schedule starts? Why is heat running before the schedule starts? How to I remove one or more rooms from vacation mode, but keep the remaining stats in vacation mode? How do I make a delete a shared schedule? How do I make a copy of a shared schedule? How do I rename a shared schedule? How do I edit a shared schedule? How do I create shared schedules? How do I share schedules between multiple rooms? Can I schedule the thermostat to set its heat setpoint beyond the heat range? Can I schedule the thermostat to set its cool setpoint beyond the cool range? Can I schedule when Fan Circulation Minutes is active? Drag and Dropping Events on the Scheduled Dashboard How do I choose which days my site is on vacation? What are the different schedule Repeat options? What are scheduled outside ventilation settings? What is optimum start? How do I create limited set-point override periods? How do I rename an existing shared schedule? How do I delete an existing shared schedule? How do I copy an existing shared schedule? What is a scheduled unoccupied setback? How do I schedules with occupancy sensors? How do I schedule an event for a single room? How do I schedule events for multiple rooms? How do I share schedules between multiple rooms? How do I set an individual room schedule?
Security 5 Does a Pelican gateway use Inbound firewall ports? Is Pelican data encrypted? Is Pelican secure? Does Pelican track any critical or private information or data? Does Pelican track user activity?
Site Settings 3 Can I set utility electrical and gas costs into Pelican? How do I change my site’s time zone? How do I change my site’s zip code or postal code?
Subscription 8 What is Subscription Renewal History? What does the Standard Subscription provide? Can I pay for my subscriptions using a purchase order (PO)? Can I pay for multiple site subscriptions at once? How do I pay for multiple site subscriptions? How do I pay for my site’s subscription? Why has my subscription expired? How do I change my site type?
Temperature Management 18 How do I turn OFF heating? How do I turn OFF cooling? What does fan AUTO mean? How do I turn OFF the fan? What does system AUTO mean? How do I turn off all thermostats? How do I lock and unlock a thermostat’s keypad? What does space satisfied mean? What does waiting mean? What does economizer active mean? What does fan running mean? What does heat running mean? What does cool running mean? How do I turn ON the fan? How do I turn ON heating? How do I turn ON cooling? How do I adjust a room temperature? Reading History Graphs
Temperature Probes 1 What is the Temperature / Resistance value for a Pelican external temperature sensor?
Thermostat 33 Can a Pelican thermostat control a two position actuator? Does Pelican have a freeze stat? Is there a supply air low temperature alarm? Can I hide or make a thermostat disappear? Can a Pelican thermostat control three fan speeds? What should I set a thermostat’s Reversing Valve too? What should I set a thermostat’s System Type too? I have external room sensors for a master thermostat, when do I leave the thermostat’s internal sensor enabled? When would I disable the thermostat’s internal sensor? Can I disable compressors based on an outdoor temperature? How do I control a dual fuel Heat Pump? When is Fan Circulation Minutes used? How do I adjust how long a thermostat keeps the fan enabled after a heating or cooling cycle? How do I configure a Pelican thermostat to control a zone reheat valve ? How do I configure a Pelican thermostat to control a floating zone damper actuator? Can a Pelican thermostat control a floating actuator? What voltage floating actuators can a Pelican thermostat control? How do I configure a Pelican thermostat to control a hot water, steam, or chilled water floating actuator? What is Fan Circulation Minutes? What is Compressor Lockout? When should I use the thermostat Calibration Degrees? What should I set Anticipation Degrees to? What should I set Cycles Per Hour to? Can I disable or lock the thermostat’s Fan Button? What is CO2 Ventilation? Can I disable the thermostat’s internal temperature sensor? What is Cool Range? What is Heat Range? How many Heat Stages do I select? How many Cool Stages do I select? What do I set Heat Needs Fan to? How many Fan Stages do I select? What is the difference between Auxiliary and Emergency Heat?
Thermostats 3 What zone controller do my thermostats communicate with? Can I use a WM500 with my humidity thermostat? Why is my new thermostat not connecting?
Thermostats 13 Why did cool start running on its own? Why did heat start running on its own? Why is cool running before the schedule starts? Why is heat running before the schedule starts? Why is my thermostat waiting? Can a Pelican thermostat control a two position actuator? How does a thermostat control two stages of heating? How does a thermostat control two stages of cooling? How does a thermostat control a two speed fan? How do I enable an exhaust fan? What does a thermostat do when it reads high CO2 levels? Is there a purge cycle at the end of a heating or cooling cycle? Why is the fan running?
Thermostats 9 How to I check if a zone controller is having wireless communication issues? Why is my thermostat waiting? Why is the WM700 not communicating? Why is the WM500 not communicating? Why is the relay wiring module not communicating? Why are all my thermostats unreachable? Why is my new thermostat not connecting? What do the symbols on a Pelican thermostat’s display mean? Why does one of my thermostats say Unreachable?
User Management 3 Does Pelican track user activity? How do I delete a user from my Pelican site (web-app)? How do I add a new user to my Pelican site (web-app)?
Variable Speed Fans 3 PEARL wired to ABB ACH550 VFD PEARL wired to YASKAWA Z1000 VFD PEARL wired to TRANE TR200 VFD
Ventilation and Economizer 3 What is an ERV/HRV? What is Enthalpy? What is an economizer low limited mixed air temperature?
Ventilation Management 8 Directions On Maintaining Proper Ventilation Rates: COVID-19 How do I commission to ventilation requirements? What does the Outside Ventilation setting do? Do ventilation rates adjust based on fan speed? What is shelter-in-place? How do I disable my entire site’s ventilation in an emergency? How do I adjust a room’s CO2 threshold? What are CO2 levels?
Zone Controller 3 What does the zone controller antenna light indicate? What do the zone controller lights indicate? Why is a zone controller unreachable?
Zone Controller 4 Why is my thermostat waiting? Can Pelican control building pressure? What is the Maximum Ventilation Position? How does Pelican calculate outdoor enthalpy levels?
Zone Controller 4 What does the zone controller antenna light indicate? What do the zone controller lights indicate? Can a Z8 or Z24 control a separate supply and return damper actuator? Can a Z8 or Z24 control multiple damper actuators?
Zone Controller (Z8/Z24) 3 Can Pelican control building pressure? What is the Maximum Ventilation Position? What is Fixed Enthalpy Limit?
Zoned Systems 4 What zone controller do my thermostats communicate with? Why is my thermostat waiting? How do I balance a Pelican zoning system? How do I test zone dampers?
Zoning 6 What are Series Fan Powered Variable Air Volume (SFB-VAV) systems? What are Parallel Fan Powered Variable Air Volume (PFB-VAV) systems? What are Dual Duct Variable Air Volume (DD-VAV) systems? What are Mixing Box Constant Volume (MB-CV) systems? What is a VAV (Variable Air Volume) system? What is a VVT (Variable Temperature and Air Volume) system?
