Pelican Knowledge Base
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MySites Portal
- Can I share my site access?
- How do I create a MySites?
- How do I get to MySites?
- How do I share MySite access?
- What is MySites?
- How are rooms organized in a group?
- How do I get to a room’ climate control page?
- How do I navigate the main page?
- What do different room status mean?
- What is on a room’s climate control page?
- What is the admin section?
HVAC Equipment
Ventilation and Economizer
Actuators
Zoning
- What are Dual Duct Variable Air Volume (DD-VAV) systems?
- What are Mixing Box Constant Volume (MB-CV) systems?
- What are Parallel Fan Powered Variable Air Volume (PFB-VAV) systems?
- What are Series Fan Powered Variable Air Volume (SFB-VAV) systems?
- What is a VAV (Variable Air Volume) system?
- What is a VVT (Variable Temperature and Air Volume) system?
Temperature Management
- How do I adjust a room temperature?
- How do I lock and unlock a thermostat’s keypad?
- How do I turn off all thermostats?
- How do I turn OFF cooling?
- How do I turn OFF heating?
- How do I turn OFF the fan?
- How do I turn ON cooling?
- How do I turn ON heating?
- How do I turn ON the fan?
- Reading History Graphs
- What does cool running mean?
- What does economizer active mean?
- What does fan AUTO mean?
- What does fan running mean?
- What does heat running mean?
- What does space satisfied mean?
- What does system AUTO mean?
- What does waiting mean?
- Can I schedule the thermostat to set its cool setpoint beyond the cool range?
- Can I schedule the thermostat to set its heat setpoint beyond the heat range?
- Can I schedule when Fan Circulation Minutes is active?
- Drag and Dropping Events on the Scheduled Dashboard
- How do I choose which days my site is on vacation?
- How do I copy an existing shared schedule?
- How do I create limited set-point override periods?
- How do I create shared schedules?
- How do I delete an existing shared schedule?
- How do I edit a shared schedule?
- How do I make a copy of a shared schedule?
- How do I make a delete a shared schedule?
- How do I rename a shared schedule?
- How do I rename an existing shared schedule?
- How do I schedule an event for a single room?
- How do I schedule events for multiple rooms?
- How do I schedules with occupancy sensors?
- How do I set an individual room schedule?
- How do I share schedules between multiple rooms?
- How do I share schedules between multiple rooms?
- How to I remove one or more rooms from vacation mode, but keep the remaining stats in vacation mode?
- What are scheduled outside ventilation settings?
- What are the different schedule Repeat options?
- What is a scheduled unoccupied setback?
- What is optimum start?
- Why did cool start running on its own?
- Why did heat start running on its own?
- Why is cool running before the schedule starts?
- Why is heat running before the schedule starts?
- How do I adjust my humidity settings?
- What are normal humidity levels?
- What does dehumidifying mean?
- What does humidifying mean?
- Where is the humidity sensor?
- Directions On Maintaining Proper Ventilation Rates: COVID-19
- Do ventilation rates adjust based on fan speed?
- How do I adjust a room’s CO2 threshold?
- How do I commission to ventilation requirements?
- How do I disable my entire site’s ventilation in an emergency?
- What are CO2 levels?
- What does the Outside Ventilation setting do?
- What is shelter-in-place?
- Do I have Pelican economizer controllers?
- Does the PEARL meet 2019 California Title 24?
- Economizer History Graphs
- How do I add a PEARL to a thermostats?
- How do I commission to economizer requirements?
- How do I turn OFF the economizer?
- How does Pelican calculate outdoor enthalpy levels?
- Understanding Economizer Notifications
- What is an economizer?
- When will my Pelican economizer(s) be active?
- Why is Economizer active?
- How do I set multiple fan speeds on a package unit?
- How does a PEARL control a Variable Speed Fan (VFD)?
- How do I average room temperatures?
- How do I lock and unlock remote thermostats?
- How do I turn ON/OFF a door sensor?
- How do I turn ON/OFF a window sensor?
- How do I turn ON/OFF occupancy sensors?
- What are remote devices?
- What are temperature & weights?
- What are the remote temperature readings?
- What does door open mean?
- What does window open mean?
- What is the difference between 0% versus Disabled weighted remote sensor averaging?
Gateway Management
- How do I add a new gateway to my existing site?
- How do I add a second gateway to my existing site?
- How do I delete a gateway from my site?
- How do I replace a gateway?
- Can I set utility electrical and gas costs into Pelican?
- How do I change my site’s zip code or postal code?
- How do I change my site’s time zone?
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type?
- How do I pay for multiple site subscriptions?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is Subscription Renewal History?
- Why has my subscription expired?
- Does Pelican track user activity?
- How do I add a new user to my Pelican site (web-app)?
- How do I delete a user from my Pelican site (web-app)?
- Can I schedule when notifications are active?
- How do I add a phone number to receive text notifications?
- How do I add an email for receiving notifications?
- How do I stop a phone number from receiving text notifications?
- How do I stop an email from receiving notifications?
- Is there a supply air low temperature alarm?
- What do the different notification sensitivity settings mean?
- What do the different thermostat notification settings do?
- When will a thermostat unreachable notification be generated?
- When will an Economizer position failure notification be generated?
- Why did I not receive a notification?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two position actuator?
- Can a Pelican thermostat control three fan speeds?
- Can I disable compressors based on an outdoor temperature?
- Can I disable or lock the thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- Can I hide or make a thermostat disappear?
- Does Pelican have a freeze stat?
- How do I adjust how long a thermostat keeps the fan enabled after a heating or cooling cycle?
- How do I configure a Pelican thermostat to control a floating zone damper actuator?
- How do I configure a Pelican thermostat to control a hot water, steam, or chilled water floating actuator?
- How do I configure a Pelican thermostat to control a zone reheat valve ?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select?
- How many Fan Stages do I select?
- How many Heat Stages do I select?
- I have external room sensors for a master thermostat, when do I leave the thermostat’s internal sensor enabled?
- Is there a supply air low temperature alarm?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve too?
- What should I set a thermostat’s System Type too?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- What voltage floating actuators can a Pelican thermostat control?
- When is Fan Circulation Minutes used?
- When should I use the thermostat Calibration Degrees?
- When would I disable the thermostat’s internal sensor?
- Can a PEARL adjust the outside damper for different fan speeds?
- Can a PEARL open a two position outside damper?
- Can I set a mixed air low limit for a PEARL?
- Can the PEARL enable an exhaust fan?
- How do I enable an ERV/HRV with a PEARL?
- What does a PEARL’s Variable Speed Fan (VFD) configuration do?
- What is Activation Differential?
- What is Fixed Enthalpy Limit?
- What is High Limit Shut Off?
- What is the Maximum Ventilation Position?
- Can Pelican control building pressure?
- What is Fixed Enthalpy Limit?
- What is the Maximum Ventilation Position?
Notifications
- Can I schedule when notifications are active?
- How do supply temperature alarms work?
- When is a low battery notification generated?
- When will a cool failure notification be generated?
- When will a door has been left open notification be generated?
- When will a heat failure notification be generated?
- When will a thermostat unreachable notification be generated?
- When will an Economizer position failure notification be generated?
- How to I check if a zone controller is having wireless communication issues?
- What do the symbols on a Pelican thermostat’s display mean?
- Why are all my thermostats unreachable?
- Why does one of my thermostats say Unreachable?
- Why is my new thermostat not connecting?
- Why is my thermostat waiting?
- Why is the relay wiring module not communicating?
- Why is the WM500 not communicating?
- Why is the WM700 not communicating?
- What do the zone controller lights indicate?
- What does the zone controller antenna light indicate?
- Why is a zone controller unreachable?
PEARL
- Can a PEARL control a separate supply and return damper actuator?
- Can a PEARL control multiple outside/return damper actuators?
- Can a PEARL control two damper actuators (outside/return)?
- Can a Z8 or Z24 control a separate supply and return damper actuator?
- Can a Z8 or Z24 control multiple damper actuators?
- What do the zone controller lights indicate?
- What does the zone controller antenna light indicate?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican gateway?
- How do I set a Pelican gateway for a static IP address?
- Can I use a WM500 with my humidity thermostat?
- What zone controller do my thermostats communicate with?
- Why is my new thermostat not connecting?
Power Control Module
- Can I set a time delay before a PM5 turns off with On-Demand Start?
- How many thermostats can I connect to an On-Demand Start power control module?
- What is On-Demand Start?
- Can a Pelican thermostat control a two position actuator?
- How do I enable an exhaust fan?
- How does a thermostat control a two speed fan?
- How does a thermostat control two stages of cooling?
- How does a thermostat control two stages of heating?
- Is there a purge cycle at the end of a heating or cooling cycle?
- What does a thermostat do when it reads high CO2 levels?
- Why did cool start running on its own?
- Why did heat start running on its own?
- Why is cool running before the schedule starts?
- Why is heat running before the schedule starts?
- Why is my thermostat waiting?
- Why is the fan running?
- Can Pelican control building pressure?
- How does Pelican calculate outdoor enthalpy levels?
- What is the Maximum Ventilation Position?
- Why is my thermostat waiting?
- Can I schedule the outside damper to go to 100% ventilation pre-occupancy?
- How do I enable an ERV/HRV with a PEARL?
- How does a PEARL control a Variable Speed Fan (VFD)?
- How does Pelican calculate outdoor enthalpy levels?
- How does the PEARL calculate where to place the outside damper during an economizer cycle?
- What is Activation Differential?
- What is the economizer sequence of operation?
- What is the Maximum Ventilation Position?
- Why did my outdoor damper open?
- Why did my outdoor damper stay closed?
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Assistance
Gateway
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I set a Pelican gateway for a static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- Does Pelican track any critical or private information or data?
- Does Pelican track user activity?
- Is Pelican data encrypted?
- Is Pelican secure?