How can we help you?

How do I install a Pelican cellular gateway?

For Pelican Ethernet Gateway installation, click here.

Step 1: Plug your Pelican Gateway’s provided power plug into an outlet and the other end into the Pelican Gateway.

Step 2: For the best signal, mount your gateway high on a wall away from other networking equipment.

Never install the Gateway next to a WiFi router or any other wireless device.

Step 3: Create a new Pelican site or add the gateway to an existing Pelican site:

Create a New Pelican Site:

  1. Using an Internet-connected smart phone, tablet or PC, navigate a web
    browser (i.e., Chrome, Firefox, Safari, etc.) to
    www.pelicanwireless.com and select New Site Setup.
  2. Type in the GW400-LTE Gateway’s Serial Number into the New Site Setup
    wizard.
  3. A prompt will appear. Clearly read the entire Pelican AnyWhere Terms of
    Service; either accept the terms of service or stop the registration.
  4.  If you accept the terms of service, input your billing information.
  5. Complete the remaining New Site Setup instructions to create a Pelican
    Site.
Add to an Existing Pelican Site:
 
  1.  Using an Internet-connected smart phone, tablet or PC, navigate a web browser (i.e., Chrome, Firefox, Safari, etc.) to the existing Pelican Site. Example: (nameofsite).officeclimatecontrol.net
  2. Select Admin > Site Settings > Gateways, then press the + button.
  3. Type in the GW400-LTE’s serial number.
  4. A prompt will appear. Clearly read the entire Pelican AnyWhere Terms of Service; either accept the terms or stop the registration.
  5. If you accept the terms, input your billing information.
  6. You will see the new Gateway has been added to your site.