How can we help you?

Can I disable the thermostat’s internal temperature sensor?

Yes.

The thermostat must have a secondary temperature sensor such as a wired or wireless remote sensor.

What are the configuration options?

Enabled (default): This keep the thermostat’s internal temperature sensor active.

Disabled: This disables the thermostat’s internal temperature sensor and reverts to use the external sensor(s).

Where do I find this configuration?

This can be found under the thermostat’s configuration > Temperature Settings > Temp Sensor.

When would I disable the thermostat's internal sensor?

In some situations the thermostat might be installed in a room or in a location completely isolated from where the temperature is being maintained. In this scenario, you will want to use an external sensor. Setting the thermostat’s internal sensor to disabled automatically weights the external sensor as the thermostats primary control too temperature.

I have external room sensors for a master thermostat, when should I leave the thermostat's internal sensor enabled?

There are two common scenarios when you would keep the thermostat’s internal sensor enabled, even when you are using external room sensors:

1. You want to use the thermostat’s internal sensor in combination with the external sensor, where both are being averaged to maintain comfort.

2. You weight the external sensor to be the primary sensor, but if the external sensor fails, you want the thermostat to automatically re-active its internal sensor as the control to temperature.