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New Site Setup
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Pelican Knowledge Base

How can we help?

Getting Started

Getting Started

5
Bookmark & Add to Home Screen
  • Add Home Screen Icon – Smartphone
  • Add Home Screen Icon – Tablet
  • Bookmark Web-App – Computer
  • How do I create a New Pelican Site (web-app)?
New Site Setup
  • What should I set site type to?
App Basics

App Basics

15
  • Navigating a Pelican Web-App
MySites Portal
  • Can I share my site access?
  • How do I create a MySites?
  • How do I get to MySites?
  • How do I share MySite access?
  • What is MySites?
Navigating the App
  • How are rooms organized in a group?
  • How do I get to a room’ climate control page?
  • How do I navigate the main page?
  • What do different room status mean?
  • What is on a room’s climate control page?
  • What is the admin section?
Signing In
  • How do I reset my password?
  • How do I sign into my app?
  • I forgot my password.
General HVAC

General HVAC

12
HVAC Equipment
  • What is a purge cycle?
  • What is the difference between conventional and heat pump?
Ventilation and Economizer
  • What is an economizer low limited mixed air temperature?
  • What is an ERV/HRV?
  • What is Enthalpy?
Actuators
  • What is a floating actuator?
Zoning
  • What are Dual Duct Variable Air Volume (DD-VAV) systems?
  • What are Mixing Box Constant Volume (MB-CV) systems?
  • What are Parallel Fan Powered Variable Air Volume (PFB-VAV) systems?
  • What are Series Fan Powered Variable Air Volume (SFB-VAV) systems?
  • What is a VAV (Variable Air Volume) system?
  • What is a VVT (Variable Temperature and Air Volume) system?
Climate Management

Climate Management

85
Temperature Management
  • How do I adjust a room temperature?
  • How do I lock and unlock a thermostat’s keypad?
  • How do I turn off all thermostats?
  • How do I turn OFF cooling?
  • How do I turn OFF heating?
  • How do I turn OFF the fan?
  • How do I turn ON cooling?
  • How do I turn ON heating?
  • How do I turn ON the fan?
  • Reading History Graphs
  • What does cool running mean?
  • What does economizer active mean?
  • What does fan AUTO mean?
  • What does fan running mean?
  • What does heat running mean?
  • What does space satisfied mean?
  • What does system AUTO mean?
  • What does waiting mean?
Schedule Management
  • Can I schedule the thermostat to set its cool setpoint beyond the cool range?
  • Can I schedule the thermostat to set its heat setpoint beyond the heat range?
  • Can I schedule when Fan Circulation Minutes is active?
  • Drag and Dropping Events on the Scheduled Dashboard
  • How do I choose which days my site is on vacation?
  • How do I copy an existing shared schedule?
  • How do I create limited set-point override periods?
  • How do I create shared schedules?
  • How do I delete an existing shared schedule?
  • How do I edit a shared schedule?
  • How do I make a copy of a shared schedule?
  • How do I make a delete a shared schedule?
  • How do I rename a shared schedule?
  • How do I rename an existing shared schedule?
  • How do I schedule an event for a single room?
  • How do I schedule events for multiple rooms?
  • How do I schedules with occupancy sensors?
  • How do I set an individual room schedule?
  • How do I share schedules between multiple rooms?
  • How do I share schedules between multiple rooms?
  • How to I remove one or more rooms from vacation mode, but keep the remaining stats in vacation mode?
  • What are scheduled outside ventilation settings?
  • What are the different schedule Repeat options?
  • What is a scheduled unoccupied setback?
  • What is optimum start?
  • Why did cool start running on its own?
  • Why did heat start running on its own?
  • Why is cool running before the schedule starts?
  • Why is heat running before the schedule starts?
Humidity Management
  • How do I adjust my humidity settings?
  • What are normal humidity levels?
  • What does dehumidifying mean?
  • What does humidifying mean?
  • Where is the humidity sensor?
Ventilation Management