How can we help?
Why are all my thermostats unreachable?
If all of your thermostats are unreachable, this is normally because the gateway is unable to connect to the Internet.
A quick way to check if your gateway is unreachable through the web-app:
- Navigate to your web-app.
- Select Admin.
- Select Site Settings.
- Click your gateway bellow Gateways.
- On the gateway management screen if you see Disconnected in your gateway box, then the gateway is unable to reach the Internet.