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Pelican Connect
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- Tips for Evaluating Notifications in the Pelican System
- Thermostat Notification Configurations
- Thermostat Unreachable
- Understanding a “Cool Failure” Notification
- Understanding a “Heat Failure” Notification
- Understanding an “Economizer Position Failure” Notification
- Understanding the “Door or Window Has Been Left Open” Notification
- Understanding Low Battery Notifications for Pelican Devices
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Admin
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- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
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Comfort Control
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- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
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- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
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Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
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- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
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- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
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Thermostat
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- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
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Networking
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- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
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PEARL
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Zone Coordinator
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- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
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- What do the lights on the zone controller indicate? - not done
- TS Thermostat Symbols
- What do the zone controller's antenna lights indicate? - not done
- What do the zone controller lights indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- TC Thermostat Symbols
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- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
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Power Control
- Articles coming soon
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Sensors
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OpenAPI
How does Pelican assist with freeze prevention?
What does Pelican do to assist in freeze prevention?
This depends on what Pelican devices are installed to control your HVAC unit.
Below are a few examples. If one of them does not match what you are looking for OR if you have more questions, contact Pelican Technical Support for further assistance.
Just a Pelican thermostat wired to an HVAC unit:
Low Outside Air Temp – Compressor Lockout
Pelican’s Compressor Lockout can be used to prevent have thermostats enable the compressors when the outside air temperature is below a configured value.
To use Compressor Lockout, an outside temperature sensor must be part of the overall Pelican Solution. The solution will automatically shares the single outdoor temperature to all your thermostat and a Compressor Lockout configuration will appear for each thermostat.
Note: You must set a Compressor Lockout configuration for each thermostat you want to have this feature enabled for.
A Pelican thermostat and PEARL wired to an HVAC unit:
Low Outside Air Temp – Compressor Lockout
Explained above.
Mixed Air Low Limit
With the outside air temperatures being low, if a cooling cycle becomes active, the PEARL will open the outside damper for an an economizer cycle. The PEARL automatically modulate the outside damper to maintain a mixed air temperature above the low limited temperature configuration (default = 56°F).
Low Supply Temperature Notification – During a Cooling Cycle
This configuration can be found in the Pelican Web-App > Admin > Thermostat Configuration > ‘select any thermostat‘ > Input Sensor > Function: Supply Temperature > Cool Safe Range.
The Cool Safe Range tells the thermostat that if the thermostat is in a compressor enabled cooling cycle, then if the supply temperature is not within the configured temperature range within 4 minutes after the compressors were enabled, to send a notification.
Because this is a range, if the temperature is below the configured range, then a low temperature notification will be sent.
Note: This configuration is only available if the thermostat has a supply temperature sensor wired to it.