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Gateways (GW models)
Touch Thermostats (TC Series)
Traditional Thermostats (
production-ended
)
Advanced Rooftop Controller (PEARL)
Zone Coordinators (Z Series)
Power Control Module (PM5 Series)
Temperature and Alarm Sensor (TA1)
Remote Thermostat (RT2-DC)
Wireless Proximity Sensor (PRX1)
Wireless Repeater (WR900)
Wireless PTAC Control (TCM1)
Pelican App & Subscription Options
Hospitality
Hospitality Solution
Property Management Interface (CMP-PMS)
Support
Knowledge Base
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Gateways (GW models)
Touch Thermostats (TC Series)
Traditional Thermostats (TS Series)
production ended
Advanced Rooftop Controller (PEARL)
Zone Coordinators (Z Series)
Power Control Module (PM5 Series)
Temperature and Alarm Sensor (TA1)
Remote Thermostat (RT2-DC)
Wireless Proximity Sensor (PRX1)
Wireless Repeater (WR900)
Wireless PTAC Control (TCM1)
Pelican App & Subscription Options
Hospitality
Hospitality Solution
Property Management Interface (CMP-PMS)
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User Management
Managing Users in Your Pelican Site
Does Pelican Track User Activity?
Complex Passwords and Two-Factor Authentication (TFA) in Pelican
Gateways
How do I delete a gateway from my site?
How do I add an additional gateway to my existing site?
How do I replace a gateway?
Why is my gateway unreachable?
What Outbound Ports Does a Pelican Gateway Use?
Site Information
How do I set electrical and gas costs into Pelican?
How do I change my site’s zip code or postal code?
How do I change my site’s time zone?
How do I change my site type (residential, business, hotel)?
Subscriptions
Can I pay for multiple site subscriptions at once?
Can I pay for my subscriptions using a purchase order (PO)?
How do I change my site type (residential, business, hotel)?
How do I pay for my site’s subscription?
What does the Standard Subscription provide?
What is the Subscription Renewal History?
Why has my subscription expired?
How do I view my LTE Gateway Subscription Receipt?
How do I change my LTE Subscription Email Address?
How Can I Cancel My LTE Gateway Subscription?
Network Map
Why is the gateway NOT green on the network map?
What are the restart reasons?
What do the colors mean on the Network Map?
Category - Admin
User Management
Managing Users in Your Pelican Site
Does Pelican Track User Activity?
Complex Passwords and Two-Factor Authentication (TFA) in Pelican
Gateways
How do I delete a gateway from my site?
How do I add an additional gateway to my existing site?
How do I replace a gateway?
Why is my gateway unreachable?
What Outbound Ports Does a Pelican Gateway Use?
Site Information
How do I set electrical and gas costs into Pelican?
How do I change my site’s zip code or postal code?
How do I change my site’s time zone?
How do I change my site type (residential, business, hotel)?
Subscriptions
Can I pay for multiple site subscriptions at once?
Can I pay for my subscriptions using a purchase order (PO)?
How do I change my site type (residential, business, hotel)?
How do I pay for my site’s subscription?
What does the Standard Subscription provide?
What is the Subscription Renewal History?
Why has my subscription expired?
How do I view my LTE Gateway Subscription Receipt?
How do I change my LTE Subscription Email Address?
How Can I Cancel My LTE Gateway Subscription?
Network Map
Why is the gateway NOT green on the network map?
What are the restart reasons?
What do the colors mean on the Network Map?
Category - Admin