Share Site Access
Categories: Pelican Connect app Features Share Site Access When managing multiple Pelican sites, you may want to quickly share site access with others in your organization. The Share My Sites feature makes this simple by allowing you to provide other users with access to all your sites through an intuitive user management portal. Key Features: Quick Site […]
I cannot log into my account. What should I do?
Categories: Pelican Connect app Troubleshooting I cannot log into my account. What should I do? Whenever you are prompted to log into your Pelican Connect app you will want to enter your email address and either your permanent password or use the temporary password sent when your email was added to the site. If you […]
How can I Replace a Thermostat?
How can I Replace a Thermostat? Install the new thermostat, but do not configure it The replace feature described below will automatically copy the Name, Configuration, and History to the newly installed thermostat. Navigate to Thermostat Configuration for the OLD thermostat you want to replace. Pelican devices which have been replaced need to be deleted […]
Zone Controller Dehumidify Sequences
Categories: Zone Coordinator Zone Controller Zone Controller Dehumidify Sequences Must have the latest software version in the zone contorller for these sequences to be available. Cool+Heat: Zone Controller Configuration: Humidity Settings: On Control Mode: Cool + Heat Target Supply: (set to temp to target by staging or modulating heat) Cool Stages: (set to number of […]
TS Series Thermostats – End of Production
What does end-of-production of the TS thermostat mean? We will be ending the production of the TS thermostats on March 31, 2024. This allows us to focus production efforts and our solution offering around the already successful and forward-thinking TC thermostat series. Will my TS thermostats still work, receive updates, and be provided support? ABSOLUTELY! […]
How Can I Cancel My LTE Gateway Subscription?
How Can I Cancel My LTE Gateway Subscription? You must have an LTE Gateway Subscription and be an Admin at the Site Cancel LTE Subscription Log into the site the LTE gateway is installed at. Click Admin -> Site Settings Click Gateways Delete the LTE gateway from the site Billing and service will be stopped […]