How can I Replace a Thermostat?
How can I Replace a Thermostat? Install the new thermostat, but do not configure it The replace feature described below will automatically copy the Name, Configuration, and History to the newly installed thermostat. Navigate to Thermostat Configuration for the OLD thermostat you want to replace. Pelican devices which have been replaced need to be deleted […]
Zone Controller Dehumidify Sequences
Zone Controller Dehumidify Sequences Must have the latest software version in the zone contorller for these sequences to be available. Cool+Heat: Zone Controller Configuration: Humidity Settings: On Control Mode: Cool + Heat Target Supply: (set to temp to target by staging or modulating heat) Cool Stages: (set to number of cool stages to enable during […]
TS Series Thermostats – End of Production
What does end-of-production of the TS thermostat mean? We will be ending the production of the TS thermostats on March 31, 2024. This allows us to focus production efforts and our solution offering around the already successful and forward-thinking TC thermostat series. Will my TS thermostats still work, receive updates, and be provided support? ABSOLUTELY! […]
How Can I Cancel My LTE Gateway Subscription?
How Can I Cancel My LTE Gateway Subscription? You must have an LTE Gateway Subscription and be an Admin at the Site Cancel LTE Subscription Log into the site the LTE gateway is installed at. Click Admin -> Site Settings Click Gateways Delete the LTE gateway from the site Billing and service will be stopped […]
How do I change my LTE Subscription Email Address?
How do I change my LTE Subscription Email Address? You must have an LTE Gateway Subscription Subscription Management Log into MySites. Select Admin. LTE Gateways. Re-assign The LTE Gateway To A Different Email Address Note: Sites are grouped by Credit Card on file. Change Account Email: Here you can re-assign the LTE gateway to a different […]
How do I set up Multi-Factor Authentication?
How do I set up Multi-Factor Authentication? To configure Enhanced Site Security, you must be an Admin of that site. How to enable Enhanced Site Security Log into your Pelican App and navigate to a specific site. (not mysites) Select Admin. Select User Management. Select Menu Select Security Settings Password Complexity and 2FA Minimum Password […]
How do I view my LTE Gateway Subscription Receipt?
How do I view my LTE Gateway Subscription Receipt? You must have an LTE Gateway Subscription Subscription Management Log into MySites. Select Admin. LTE Gateways. LTE Gateway Subscription Management Note: Sites are grouped by Credit Card on file. View Past Payments: Here you can view and print previous bills. At the top left of the receipt […]
What do the colors mean on the Network Map?
What do the colors mean on the Network Map? The network map is only viewable by Admins. Line Visibility on the Network Map Checkboxes at the top of the Network Map allow you to show/hide network connection lines on the map. This provides for ease of use when arranging icons and for network troubleshooting. A […]