Zone Controller Dehumidify Sequences
Categories: Zone Coordinator Zone Controller Zone Controller Dehumidify Sequences Must have the latest software version in the zone contorller for these sequences to be available. Cool+Heat: Zone Controller Configuration: Humidity Settings: On Control Mode: Cool + Heat Target Supply: (set to temp to target by staging or modulating heat) Cool Stages: (set to number of […]
TS Series Thermostats – End of Production
What does end-of-production of the TS thermostat mean? We will be ending the production of the TS thermostats on March 31, 2024. This allows us to focus production efforts and our solution offering around the already successful and forward-thinking TC thermostat series. Will my TS thermostats still work, receive updates, and be provided support? ABSOLUTELY! […]
How Can I Cancel My LTE Gateway Subscription?
How Can I Cancel My LTE Gateway Subscription? You must have an LTE Gateway Subscription and be an Admin at the Site Cancel LTE Subscription Log into the site the LTE gateway is installed at. Click Admin -> Site Settings Click Gateways Delete the LTE gateway from the site Billing and service will be stopped […]
How do I change my LTE Subscription Email Address?
How do I change my LTE Subscription Email Address? You must have an LTE Gateway Subscription Subscription Management Log into MySites. Select Admin. LTE Gateways. Re-assign The LTE Gateway To A Different Email Address Note: Sites are grouped by Credit Card on file. Change Account Email: Here you can re-assign the LTE gateway to a different […]
Complex Passwords and Two-Factor Authentication (TFA) in Pelican
Categories: Admin User Management Complex Passwords and Two-Factor Authentication (TFA) in Pelican Protecting user accounts and data on your Pelican site is crucial. Implementing Complex Passwords and Two-Factor Authentication (TFA) enhances security by requiring multiple layers of authentication. This guide walks you through enabling Text Message Two-Factor Authentication (TFA) and enforcing Complex Passwords in the […]
How do I view my LTE Gateway Subscription Receipt?
How do I view my LTE Gateway Subscription Receipt? You must have an LTE Gateway Subscription Subscription Management Log into MySites. Select Menu. LTE Gateways. LTE Gateway Subscription Management Note: Sites are grouped by Credit Card on file. View Past Payments: Here you can view and print previous bills. At the top left of the receipt […]
What do the colors mean on the Network Map?
What do the colors mean on the Network Map? The network map is only viewable by Admins. Line Visibility on the Network Map Checkboxes at the top of the Network Map allow you to show/hide network connection lines on the map. This provides for ease of use when arranging icons and for network troubleshooting. A […]
What are the restart reasons?
What are the restart reasons? Restart Reasons on the Network Map Start Reason Description Uptime PowerOnReset Power was removed from the device and then restored. Elapsed time since power was restored BrownOutReset Power to the device dipped below usable levels but did not completely go away. Elapsed time since good power was restored Reboot Pelican […]
Site Attributes
Categories: OpenAPI Site API Site Attributes UPDATED The Site object in the Pelican API encompasses attributes that define and manage settings for the entire installation site. These attributes facilitate the configuration of site-wide parameters, including identifiers, energy costs, demand response events, location details, and operational modes. Predefined system-managed attributes for Thermostat objects, used for essential […]