Does Pelican Track User Activity?
Categories: Admin User Management Does Pelican Track User Activity? Pelican values user privacy and security. While Pelican does not track individual user activity, it does log essential system-related changes to ensure reliable performance and functionality. Our platform is designed to provide efficient and reliable control over your HVAC systems without collecting or storing unnecessary personal […]
Why has my subscription expired?
Why has my subscription expired? This indicates that your site has been converted to Pelican’s Basic Subscription. You must be both an Admin and have been provided subscription access to a site to pay and view the subscription. What does this mean? To not panic. Pelican’s Basic Subscription provides you with access to all your […]
What is the Subscription Renewal History?
What is the Subscription Renewal History? You must be both an Admin and have been provided subscription access to a site to pay and view the subscription. Subscription Management Log into your Pelican App. Select Admin. Subscription. Subscription Renewal History Expiration Date: This is the date you subscription expires. Renewal History Tablet: Shows the month and […]
What does the Standard Subscription provide?
What does the Standard Subscription provide? What does the Standard Subscription provide that isn’t part of the free Basic Subscription? Unlimited Administrators and Users With the standard subscription, your Pelican site supports an unlimited number of Administrators and Users. With the basic subscription, your Pelican site supports a single Administrator. Email and Text Message Notifications […]
How do I pay for my site’s subscription?
How do I pay for my site’s subscription? You must be both an Admin and have been provided subscription access to a site to pay and view the subscription. Subscription Management Log into your Pelican App. Select Admin. Subscription. Pelican Subscription Management Thermostats Installed: This is the number of thermostats connected to your site. Annual Rate […]
How do I change my site type (residential, business, hotel)?
How do I change my site type (residential, business, hotel)? You must be an Admin of the site to change the Site Type. Site Settings Log into your Pelican App. Select Admin. Select Site Settings. Site Type Select the drop down menu next to Site Type. Select the type of site you want the set […]
Can I pay for my subscriptions using a purchase order (PO)?
Can I pay for my subscriptions using a purchase order (PO)? Yes. Subscriptions can be paid by PO through your MySites portal. Note: You must be both an Admin and have been provided subscription access to a site to pay and view the subscription. MySites Subscription Management Log into Pelican MySites by going to mysites.officeclimatecontrol.net. […]
Can I pay for multiple site subscriptions at once?
Can I pay for multiple site subscriptions at once? Yes. Multi-site subscriptions are payable through your MySites portal. You must be both an Admin and have been provided subscription access to a site to pay and view the subscription. Multi-Site Subscription Management Log into Pelican MySites. (mysites.officeclimatecontrol.net). Select the Menu icon in the upper right […]
How do I change my site’s time zone?
How do I change my site’s time zone? You must be an Admin of the site to change the Zip or Postal Code. Your site’s time zone is based on the zip or postal code configured for your site. Site Settings Log into your Pelican App. Select Admin. Select Site Settings. Location Select the current […]
How do I change my site’s zip code or postal code?
How do I change my site’s zip code or postal code? You must be an Admin of the site to change the Zip or Postal Code. Site Settings Log into your Pelican App. Select Admin. Select Site Settings. Location Select the current location to change it. Enter the new Postal or Zip code. Press Done […]