Why are all my thermostats unreachable? – not done
Why are all my thermostats unreachable? If all of your thermostats are unreachable, this is normally because the gateway is unable to connect to the Internet. A quick way to check if your gateway is unreachable through the web-app: Navigate to your web-app. Select Admin. Select Site Settings. Click your gateway bellow Gateways. On the […]
TS Thermostat Symbols
Categories: TS Thermostat Troubleshooting TS Thermostat Symbols TS200, TS200H, TS250, and TS250H thermostats display symbols in the upper-left corner to indicate status updates and troubleshooting information. Below is a guide to understanding these symbols: Symbol Meaning & Recommended Action O O (Two Dots) Connected to the Pelican Wireless Mesh Network but cannot reach the internet. […]
Why won’t my zone controller connect?
Categories: Zone Coordinator Zone Controller Why won’t my zone controller connect? How to check if the zone controller is unreachable: The quickest way to check if a zone controller is unreachable is to look at its history graph. Navigate to your Pelican web-app. Select Admin. Select Zone Controllers. Select the zone controller you want to […]
Why won’t my gateway connect?
Why won’t my gateway connect? Gateway Unreachable When a gateway is unreachable, this is normally because the gateway is unable to connect to the Internet. The gateway’s lights are the best starting point to discover why the gateway has lost Internet connection. Important! Please contact Pelican Technical Support before sending a warranty requesting or replacing […]
Why is my gateway unreachable?
Why is my gateway unreachable? Gateway Unreachable When a gateway is unreachable, this is normally because the gateway is unable to connect to the Internet. The gateway’s lights are the best starting point to discover why the gateway has lost Internet connection. Important! Please contact Pelican Technical Support before sending a warranty requesting or replacing […]
Thermostat Unreachable
Categories: Pelican Connect app Notifications Thermostat Unreachable You will receive this notification if a thermostat has not communicated on the Pelican wireless network for 4 hours. This does not necessarily mean the thermostat is not functioning, as it can still operate independently if it has power. However, loss of communication will prevent virtual access and […]
Understanding a “Cool Failure” Notification
Categories: Pelican Connect app Notifications Understanding a “Cool Failure” Notification A “Cool Failure” notification indicates that your HVAC system is unable to meet the cooling demand requested by the thermostat. This means your thermostat has requested for your cooling system to be turned on but your equipment is not effectively lowering the room temperature as […]
Tips for Evaluating Notifications in the Pelican System
Categories: Pelican Connect app Notifications Tips for Evaluating Notifications in the Pelican System The Pelican Connect app delivers timely notifications to help identify potential HVAC mechanical issues, ensuring you can respond promptly. These alerts are strictly focused on HVAC-related concerns and are not indicative of any malfunction with Pelican controllers or the Pelican solution itself. […]
Why is the gateway NOT green on the network map?
Why is the gateway NOT green on the network map? The network map is only viewable by Admins. Gateways on the Network Map A gateway does not turn green on the network map until it is communicating with at least one (1) device over the wireless network. Note: We do not recommend using the network […]
Managing Users in Your Pelican Site
Categories: Admin User Management Managing Users in Your Pelican Site Effectively managing user access in your Pelican Connect app ensures security and appropriate permission levels. This guide provides clear, step-by-step instructions on how to add and remove users using the Pelican web application. Adding a New User or Admin To add a new user or […]