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    • Temperature and Alarm Sensor (TA1)
    • Remote Wireless Sensors (RT1 Series)
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      • Hospitality Solution
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New Site Setup
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  • Products
    • All Products
    • Gateways (GW Series)
    • Touch Thermostats (TC Series)
    • Traditional Thermostats (TS Series)
    • Advanced Rooftop Controller (PEARL)
    • Zone Coordinators (Z Series)
    • Power Control Module (PM5 Series)
    • Temperature and Alarm Sensor (TA1)
    • Remote Wireless Sensors (RT1 Series)
    • Wireless Proximity Sensor (PRX1)
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Getting Started

5
  • Bookmark & Add to Home Screen
    • Add Home Screen Icon – Smartphone
    • Add Home Screen Icon – Tablet
    • Bookmark Web-App – Computer
    • How do I create a New Pelican Site (web-app)?
  • New Site Setup
    • What should I set site type to?
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App Basics

15
  • Navigating a Pelican Web-App
  • MySites Portal
    • Can I share my site access?
    • How do I create a MySites?
    • How do I get to MySites?
    • How do I share MySite access?
    • What is MySites?
  • Navigating the App
    • How are rooms organized in a group?
    • How do I get to a room’ climate control page?
    • How do I navigate the main page?
    • What do different room status mean?
    • What is on a room’s climate control page?
    • What is the admin section?
  • Signing In
    • How do I reset my password?
    • How do I sign into my app?
    • I forgot my password.
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General HVAC

12
  • HVAC Equipment
    • What is a purge cycle?
    • What is the difference between conventional and heat pump?
  • Ventilation and Economizer
    • What is an economizer low limited mixed air temperature?
    • What is an ERV/HRV?
    • What is Enthalpy?
  • Actuators
    • What is a floating actuator?
  • Zoning
    • What are Dual Duct Variable Air Volume (DD-VAV) systems?
    • What are Mixing Box Constant Volume (MB-CV) systems?
    • What are Parallel Fan Powered Variable Air Volume (PFB-VAV) systems?
    • What are Series Fan Powered Variable Air Volume (SFB-VAV) systems?
    • What is a VAV (Variable Air Volume) system?
    • What is a VVT (Variable Temperature and Air Volume) system?
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Climate Management

85
  • Temperature Management
    • How do I adjust a room temperature?
    • How do I lock and unlock a thermostat’s keypad?
    • How do I turn off all thermostats?
    • How do I turn OFF cooling?
    • How do I turn OFF heating?
    • How do I turn OFF the fan?
    • How do I turn ON cooling?
    • How do I turn ON heating?
    • How do I turn ON the fan?
    • Reading History Graphs
    • What does cool running mean?
    • What does economizer active mean?
    • What does fan AUTO mean?
    • What does fan running mean?
    • What does heat running mean?
    • What does space satisfied mean?
    • What does system AUTO mean?
    • What does waiting mean?
  • Schedule Management
    • Can I schedule the thermostat to set its cool setpoint beyond the cool range?
    • Can I schedule the thermostat to set its heat setpoint beyond the heat range?
    • Can I schedule when Fan Circulation Minutes is active?
    • Drag and Dropping Events on the Scheduled Dashboard
    • How do I choose which days my site is on vacation?
    • How do I copy an existing shared schedule?
    • How do I create limited set-point override periods?
    • How do I create shared schedules?
    • How do I delete an existing shared schedule?
    • How do I edit a shared schedule?
    • How do I make a copy of a shared schedule?
    • How do I make a delete a shared schedule?
    • How do I rename a shared schedule?
    • How do I rename an existing shared schedule?
    • How do I schedule an event for a single room?
    • How do I schedule events for multiple rooms?
    • How do I schedules with occupancy sensors?
    • How do I set an individual room schedule?
    • How do I share schedules between multiple rooms?
    • How do I share schedules between multiple rooms?
    • How to I remove one or more rooms from vacation mode, but keep the remaining stats in vacation mode?
    • What are scheduled outside ventilation settings?
    • What are the different schedule Repeat options?
    • What is a scheduled unoccupied setback?
    • What is optimum start?
    • Why did cool start running on its own?
    • Why did heat start running on its own?
    • Why is cool running before the schedule starts?
    • Why is heat running before the schedule starts?
  • Humidity Management
    • How do I adjust my humidity settings?
    • What are normal humidity levels?
    • What does dehumidifying mean?
    • What does humidifying mean?
    • Where is the humidity sensor?
  • Ventilation Management
    • Directions On Maintaining Proper Ventilation Rates: COVID-19
    • Do ventilation rates adjust based on fan speed?
    • How do I adjust a room’s CO2 threshold?
    • How do I commission to ventilation requirements?
    • How do I disable my entire site’s ventilation in an emergency?
    • What are CO2 levels?
    • What does the Outside Ventilation setting do?
    • What is shelter-in-place?
  • Economizer Management
    • Do I have Pelican economizer controllers?
    • Does the PEARL meet 2019 California Title 24?
    • Economizer History Graphs
    • How do I add a PEARL to a thermostats?
    • How do I commission to economizer requirements?
    • How do I turn OFF the economizer?
    • How does Pelican calculate outdoor enthalpy levels?
    • Understanding Economizer Notifications
    • What is an economizer?
    • When will my Pelican economizer(s) be active?
    • Why is Economizer active?
  • Multi-Speed Fan Management
    • How do I set multiple fan speeds on a package unit?
    • How does a PEARL control a Variable Speed Fan (VFD)?
  • Remote Devices
    • How do I average room temperatures?
    • How do I lock and unlock remote thermostats?
    • How do I turn ON/OFF a door sensor?
    • How do I turn ON/OFF a window sensor?
    • How do I turn ON/OFF occupancy sensors?
    • What are remote devices?
    • What are temperature & weights?
    • What are the remote temperature readings?
    • What does door open mean?
    • What does window open mean?
    • What is the difference between 0% versus Disabled weighted remote sensor averaging?
  • Usage Graphs
    • How does Pelican calculate Usage Graphs runtime, cost and energy?
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Zoned Systems

4
  • How do I balance a Pelican zoning system?
  • How do I test zone dampers?
  • What zone controller do my thermostats communicate with?
  • Why is my thermostat waiting?
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Administrative Features

32
  • Demand Response Programs
  • Usage Graphs
  • Gateway Management
    • How do I add a new gateway to my existing site?
    • How do I add a second gateway to my existing site?
    • How do I delete a gateway from my site?
    • How do I replace a gateway?
  • Site Settings
    • Can I set utility electrical and gas costs into Pelican?
    • How do I change my site’s zip code or postal code?
    • How do I change my site’s time zone?
  • Subscription
    • Can I pay for multiple site subscriptions at once?
    • Can I pay for my subscriptions using a purchase order (PO)?
    • How do I change my site type?
    • How do I pay for multiple site subscriptions?
    • How do I pay for my site’s subscription?
    • What does the Standard Subscription provide?
    • What is Subscription Renewal History?
    • Why has my subscription expired?
  • User Management
    • Does Pelican track user activity?
    • How do I add a new user to my Pelican site (web-app)?
    • How do I delete a user from my Pelican site (web-app)?
  • Network Map
    • Why is the gateway not green on the network map?
  • Notifications
    • Can I schedule when notifications are active?
    • How do I add a phone number to receive text notifications?
    • How do I add an email for receiving notifications?
    • How do I stop a phone number from receiving text notifications?
    • How do I stop an email from receiving notifications?
    • Is there a supply air low temperature alarm?
    • What do the different notification sensitivity settings mean?
    • What do the different thermostat notification settings do?
    • When will a thermostat unreachable notification be generated?
    • When will an Economizer position failure notification be generated?
    • Why did I not receive a notification?

Device Configuration

46
  • Thermostat
    • Can a Pelican thermostat control a floating actuator?
    • Can a Pelican thermostat control a two position actuator?
    • Can a Pelican thermostat control three fan speeds?
    • Can I disable compressors based on an outdoor temperature?
    • Can I disable or lock the thermostat’s Fan Button?
    • Can I disable the thermostat’s internal temperature sensor?
    • Can I hide or make a thermostat disappear?
    • Does Pelican have a freeze stat?
    • How do I adjust how long a thermostat keeps the fan enabled after a heating or cooling cycle?
    • How do I configure a Pelican thermostat to control a floating zone damper actuator?
    • How do I configure a Pelican thermostat to control a hot water, steam, or chilled water floating actuator?
    • How do I configure a Pelican thermostat to control a zone reheat valve ?
    • How do I control a dual fuel Heat Pump?
    • How many Cool Stages do I select?
    • How many Fan Stages do I select?
    • How many Heat Stages do I select?
    • I have external room sensors for a master thermostat, when do I leave the thermostat’s internal sensor enabled?
    • Is there a supply air low temperature alarm?
    • What do I set Heat Needs Fan to?
    • What is CO2 Ventilation?
    • What is Compressor Lockout?
    • What is Cool Range?
    • What is Fan Circulation Minutes?
    • What is Heat Range?
    • What is the difference between Auxiliary and Emergency Heat?
    • What should I set a thermostat’s Reversing Valve too?
    • What should I set a thermostat’s System Type too?
    • What should I set Anticipation Degrees to?
    • What should I set Cycles Per Hour to?
    • What voltage floating actuators can a Pelican thermostat control?
    • When is Fan Circulation Minutes​ used?
    • When should I use the thermostat Calibration Degrees?
    • When would I disable the thermostat’s internal sensor?
  • PEARL
    • Can a PEARL adjust the outside damper for different fan speeds?
    • Can a PEARL open a two position outside damper?
    • Can I set a mixed air low limit for a PEARL?
    • Can the PEARL enable an exhaust fan?
    • How do I enable an ERV/HRV with a PEARL?
    • What does a PEARL’s Variable Speed Fan (VFD) configuration do?
    • What is Activation Differential?
    • What is Fixed Enthalpy Limit?
    • What is High Limit Shut Off?
    • What is the Maximum Ventilation Position?
  • Zone Controller (Z8/Z24)
    • Can Pelican control building pressure?
    • What is Fixed Enthalpy Limit?
    • What is the Maximum Ventilation Position?
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Troubleshooting

24
  • Understanding different Pelican Notifications
  • Notifications
    • Can I schedule when notifications are active?
    • How do supply temperature alarms work?
    • When is a low battery notification generated?
    • When will a cool failure notification be generated?
    • When will a door has been left open notification be generated?
    • When will a heat failure notification be generated?
    • When will a thermostat unreachable notification be generated?
    • When will an Economizer position failure notification be generated?
  • Gateways
    • How do I replace a gateway?
    • Why is my gateway unreachable?
    • Why won’t my gateway connect?
  • Thermostats
    • How to I check if a zone controller is having wireless communication issues?
    • What do the symbols on a Pelican thermostat’s display mean?
    • Why are all my thermostats unreachable?
    • Why does one of my thermostats say Unreachable?
    • Why is my new thermostat not connecting?
    • Why is my thermostat waiting?
    • Why is the relay wiring module not communicating?
    • Why is the WM500 not communicating?
    • Why is the WM700 not communicating?
  • Zone Controller
    • What do the zone controller lights indicate?
    • What does the zone controller antenna light indicate?
    • Why is a zone controller unreachable?

Installation

19
  • PEARL
    • Can a PEARL control a separate supply and return damper actuator?
    • Can a PEARL control multiple outside/return damper actuators?
    • Can a PEARL control two damper actuators (outside/return)?
  • Zone Controller
    • Can a Z8 or Z24 control a separate supply and return damper actuator?
    • Can a Z8 or Z24 control multiple damper actuators?
    • What do the zone controller lights indicate?
    • What does the zone controller antenna light indicate?
  • Cellular Gateway
    • How do I install a Pelican cellular gateway?
  • Ethernet Gateway
    • Can I set a Pelican gateway for a static IP address?
    • Do I need a Public IP address for a Pelican gateway?
    • Does a Pelican gateway use a DHCP or static IP address?
    • Does a Pelican gateway use Inbound firewall ports?
    • How do I change a Pelican gateway from static back to DHCP?
    • How do I install a Pelican gateway?
    • How do I set a Pelican gateway for a static IP address?
  • Temperature Probes
    • What is the Temperature / Resistance value for a Pelican external temperature sensor?
  • Thermostats
    • Can I use a WM500 with my humidity thermostat?
    • What zone controller do my thermostats communicate with?
    • Why is my new thermostat not connecting?

Sequence of Operations

33
  • Why is the fan running?
  • Power Control Module
    • Can I set a time delay before a PM5 turns off with On-Demand Start?
    • How many thermostats can I connect to an On-Demand Start power control module?
    • What is On-Demand Start?
  • Safeties and Alarms
    • Does Pelican enforce any short-cycle timers?
    • How do supply temperature alarms work?
  • Thermostats
    • Can a Pelican thermostat control a two position actuator?
    • How do I enable an exhaust fan?
    • How does a thermostat control a two speed fan?
    • How does a thermostat control two stages of cooling?
    • How does a thermostat control two stages of heating?
    • Is there a purge cycle at the end of a heating or cooling cycle?
    • What does a thermostat do when it reads high CO2 levels?
    • Why did cool start running on its own?
    • Why did heat start running on its own?
    • Why is cool running before the schedule starts?
    • Why is heat running before the schedule starts?
    • Why is my thermostat waiting?
    • Why is the fan running?
  • Zone Controller
    • Can Pelican control building pressure?
    • How does Pelican calculate outdoor enthalpy levels?
    • What is the Maximum Ventilation Position?
    • Why is my thermostat waiting?
  • PEARL Controller
    • Can I schedule the outside damper to go to 100% ventilation pre-occupancy?
    • How do I enable an ERV/HRV with a PEARL?
    • How does a PEARL control a Variable Speed Fan (VFD)?
    • How does Pelican calculate outdoor enthalpy levels?
    • How does the PEARL calculate where to place the outside damper during an economizer cycle?
    • What is Activation Differential?
    • What is the economizer sequence of operation?
    • What is the Maximum Ventilation Position?
    • Why did my outdoor damper open?
    • Why did my outdoor damper stay closed?

Support

13
  • Assistance
    • How do I change my site’s name?
    • How do I delete a thermostat?
  • Gateway
    • Can I set a Pelican gateway for a static IP address?
    • Do I need a Public IP address for a Pelican gateway?
    • Does a Pelican gateway use a DHCP or static IP address?
    • Does a Pelican gateway use Inbound firewall ports?
    • How do I change a Pelican gateway from static back to DHCP?
    • How do I set a Pelican gateway for a static IP address?
  • Security
    • Does a Pelican gateway use Inbound firewall ports?
    • Does Pelican track any critical or private information or data?
    • Does Pelican track user activity?
    • Is Pelican data encrypted?
    • Is Pelican secure?
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Power Control Modules

2
  • Can I set a time delay before a PM5 turns off with On-Demand Start?
  • How many thermostats can I connect to an On-Demand Start power control module?
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Wiring Diagrams

9
  • Outside Air Damper Actuators
    • PEARL wired to BELIMO LF24-SR
    • PEARL wired to BELIMO TFB24-SR
    • PEARL wired to HONEYWELL M7215A1008
    • PEARL wired to HONEYWELL M7415
    • PEARL wired to HONEYWELL MS7403/MS7405
    • PEARL wired to HONEYWELL MS7503/MS7505
  • Variable Speed Fans
    • PEARL wired to ABB ACH550 VFD
    • PEARL wired to TRANE TR200 VFD
    • PEARL wired to YASKAWA Z1000 VFD
  • Home
  • Help Center
  • Administrative Features
  • Site Settings

Site Settings

  • Can I set utility electrical and gas costs into Pelican?
  • How do I change my site’s zip code or postal code?
  • How do I change my site’s time zone?
Pelican © 2023
Our Customers
Distributors
Contact
SaaS Agreement
Warranty
Pelican © 2023
Our Customers
Distributors
Contact
SaaS Agreement
Warranty
Linkedin-in Twitter
Pelican © 2023
Our Customers
Distributors
Contact
SaaS Agreement
Warranty
Linkedin-in Twitter