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Pelican Knowledge Base

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Getting Started

5

Bookmark & Add to Home Screen

Add Home Screen Icon – Smartphone
Add Home Screen Icon – Tablet
Bookmark Web-App – Computer
How do I create a New Pelican Site (web-app)?

New Site Setup

What should I set site type to?

App Basics

15

Navigating a Pelican Web-App

MySites Portal

Can I share my site access?
How do I create a MySites?
How do I get to MySites?
How do I share MySite access?
What is MySites?

Navigating the App

How are rooms organized in a group?
How do I get to a room’ climate control page?
How do I navigate the main page?
What do different room status mean?
What is on a room’s climate control page?
What is the admin section?

Signing In

How do I reset my password?
How do I sign into my app?
I forgot my password.

General HVAC

12

HVAC Equipment

What is a purge cycle?
What is the difference between conventional and heat pump?

Ventilation and Economizer

What is an economizer low limited mixed air temperature?
What is an ERV/HRV?
What is Enthalpy?

Actuators

What is a floating actuator?

Zoning

What are Dual Duct Variable Air Volume (DD-VAV) systems?
What are Mixing Box Constant Volume (MB-CV) systems?
What are Parallel Fan Powered Variable Air Volume (PFB-VAV) systems?
What are Series Fan Powered Variable Air Volume (SFB-VAV) systems?
What is a VAV (Variable Air Volume) system?
What is a VVT (Variable Temperature and Air Volume) system?

Climate Management

85

Temperature Management

How do I adjust a room temperature?
How do I lock and unlock a thermostat’s keypad?
How do I turn off all thermostats?
How do I turn OFF cooling?
How do I turn OFF heating?
How do I turn OFF the fan?
How do I turn ON cooling?
How do I turn ON heating?
How do I turn ON the fan?
Reading History Graphs
What does cool running mean?
What does economizer active mean?
What does fan AUTO mean?
What does fan running mean?
What does heat running mean?
What does space satisfied mean?
What does system AUTO mean?
What does waiting mean?

Schedule Management

Can I schedule the thermostat to set its cool setpoint beyond the cool range?
Can I schedule the thermostat to set its heat setpoint beyond the heat range?
Can I schedule when Fan Circulation Minutes is active?
Drag and Dropping Events on the Scheduled Dashboard
How do I choose which days my site is on vacation?
How do I copy an existing shared schedule?
How do I create limited set-point override periods?
How do I create shared schedules?
How do I delete an existing shared schedule?
How do I edit a shared schedule?
How do I make a copy of a shared schedule?
How do I make a delete a shared schedule?
How do I rename a shared schedule?
How do I rename an existing shared schedule?
How do I schedule an event for a single room?
How do I schedule events for multiple rooms?
How do I schedules with occupancy sensors?
How do I set an individual room schedule?
How do I share schedules between multiple rooms?
How do I share schedules between multiple rooms?
How to I remove one or more rooms from vacation mode, but keep the remaining stats in vacation mode?
What are scheduled outside ventilation settings?
What are the different schedule Repeat options?
What is a scheduled unoccupied setback?
What is optimum start?
Why did cool start running on its own?
Why did heat start running on its own?
Why is cool running before the schedule starts?
Why is heat running before the schedule starts?

Humidity Management

How do I adjust my humidity settings?
What are normal humidity levels?
What does dehumidifying mean?
What does humidifying mean?
Where is the humidity sensor?

Ventilation Management

Directions On Maintaining Proper Ventilation Rates: COVID-19
Do ventilation rates adjust based on fan speed?
How do I adjust a room’s CO2 threshold?
How do I commission to ventilation requirements?
How do I disable my entire site’s ventilation in an emergency?
What are CO2 levels?
What does the Outside Ventilation setting do?
What is shelter-in-place?

Economizer Management

Do I have Pelican economizer controllers?
Does the PEARL meet 2019 California Title 24?
Economizer History Graphs
How do I add a PEARL to a thermostats?
How do I commission to economizer requirements?
How do I turn OFF the economizer?
How does Pelican calculate outdoor enthalpy levels?
Understanding Economizer Notifications
What is an economizer?
When will my Pelican economizer(s) be active?
Why is Economizer active?

Multi-Speed Fan Management

How do I set multiple fan speeds on a package unit?
How does a PEARL control a Variable Speed Fan (VFD)?

Remote Devices

How do I average room temperatures?
How do I lock and unlock remote thermostats?
How do I turn ON/OFF a door sensor?
How do I turn ON/OFF a window sensor?
How do I turn ON/OFF occupancy sensors?
What are remote devices?
What are temperature & weights?
What are the remote temperature readings?
What does door open mean?
What does window open mean?
What is the difference between 0% versus Disabled weighted remote sensor averaging?

Usage Graphs

How does Pelican calculate Usage Graphs runtime, cost and energy?

Zoned Systems

4

How do I balance a Pelican zoning system?
How do I test zone dampers?
What zone controller do my thermostats communicate with?
Why is my thermostat waiting?

Administrative Features

32

Demand Response Programs
Usage Graphs

Gateway Management

How do I add a new gateway to my existing site?
How do I add a second gateway to my existing site?
How do I delete a gateway from my site?
How do I replace a gateway?

Site Settings

Can I set utility electrical and gas costs into Pelican?
How do I change my site’s zip code or postal code?
How do I change my site’s time zone?

Subscription

Can I pay for multiple site subscriptions at once?
Can I pay for my subscriptions using a purchase order (PO)?
How do I change my site type?
How do I pay for multiple site subscriptions?
How do I pay for my site’s subscription?
What does the Standard Subscription provide?
What is Subscription Renewal History?
Why has my subscription expired?

User Management

Does Pelican track user activity?
How do I add a new user to my Pelican site (web-app)?
How do I delete a user from my Pelican site (web-app)?

Network Map

Why is the gateway not green on the network map?

Notifications

Can I schedule when notifications are active?
How do I add a phone number to receive text notifications?
How do I add an email for receiving notifications?
How do I stop a phone number from receiving text notifications?
How do I stop an email from receiving notifications?
Is there a supply air low temperature alarm?
What do the different notification sensitivity settings mean?
What do the different thermostat notification settings do?
When will a thermostat unreachable notification be generated?
When will an Economizer position failure notification be generated?
Why did I not receive a notification?

Device Configuration

46

Thermostat

Can a Pelican thermostat control a floating actuator?
Can a Pelican thermostat control a two position actuator?
Can a Pelican thermostat control three fan speeds?
Can I disable compressors based on an outdoor temperature?
Can I disable or lock the thermostat’s Fan Button?
Can I disable the thermostat’s internal temperature sensor?
Can I hide or make a thermostat disappear?
Does Pelican have a freeze stat?
How do I adjust how long a thermostat keeps the fan enabled after a heating or cooling cycle?
How do I configure a Pelican thermostat to control a floating zone damper actuator?
How do I configure a Pelican thermostat to control a hot water, steam, or chilled water floating actuator?
How do I configure a Pelican thermostat to control a zone reheat valve ?
How do I control a dual fuel Heat Pump?
How many Cool Stages do I select?
How many Fan Stages do I select?
How many Heat Stages do I select?
I have external room sensors for a master thermostat, when do I leave the thermostat’s internal sensor enabled?
Is there a supply air low temperature alarm?
What do I set Heat Needs Fan to?
What is CO2 Ventilation?
What is Compressor Lockout?
What is Cool Range?
What is Fan Circulation Minutes?
What is Heat Range?
What is the difference between Auxiliary and Emergency Heat?
What should I set a thermostat’s Reversing Valve too?
What should I set a thermostat’s System Type too?
What should I set Anticipation Degrees to?
What should I set Cycles Per Hour to?
What voltage floating actuators can a Pelican thermostat control?
When is Fan Circulation Minutes used?
When should I use the thermostat Calibration Degrees?
When would I disable the thermostat’s internal sensor?

PEARL

Can a PEARL adjust the outside damper for different fan speeds?
Can a PEARL open a two position outside damper?
Can I set a mixed air low limit for a PEARL?
Can the PEARL enable an exhaust fan?
How do I enable an ERV/HRV with a PEARL?
What does a PEARL’s Variable Speed Fan (VFD) configuration do?
What is Activation Differential?
What is Fixed Enthalpy Limit?
What is High Limit Shut Off?
What is the Maximum Ventilation Position?

Zone Controller (Z8/Z24)

Can Pelican control building pressure?
What is Fixed Enthalpy Limit?
What is the Maximum Ventilation Position?

Troubleshooting

24

Understanding different Pelican Notifications

Notifications

Can I schedule when notifications are active?
How do supply temperature alarms work?
When is a low battery notification generated?
When will a cool failure notification be generated?
When will a door has been left open notification be generated?
When will a heat failure notification be generated?
When will a thermostat unreachable notification be generated?
When will an Economizer position failure notification be generated?

Gateways

How do I replace a gateway?
Why is my gateway unreachable?
Why won’t my gateway connect?

Thermostats

How to I check if a zone controller is having wireless communication issues?
What do the symbols on a Pelican thermostat’s display mean?
Why are all my thermostats unreachable?
Why does one of my thermostats say Unreachable?
Why is my new thermostat not connecting?
Why is my thermostat waiting?
Why is the relay wiring module not communicating?
Why is the WM500 not communicating?
Why is the WM700 not communicating?

Zone Controller

What do the zone controller lights indicate?
What does the zone controller antenna light indicate?
Why is a zone controller unreachable?

Installation

19

PEARL

Can a PEARL control a separate supply and return damper actuator?
Can a PEARL control multiple outside/return damper actuators?
Can a PEARL control two damper actuators (outside/return)?

Zone Controller

Can a Z8 or Z24 control a separate supply and return damper actuator?
Can a Z8 or Z24 control multiple damper actuators?
What do the zone controller lights indicate?
What does the zone controller antenna light indicate?

Cellular Gateway

How do I install a Pelican cellular gateway?

Ethernet Gateway

Can I set a Pelican gateway for a static IP address?
Do I need a Public IP address for a Pelican gateway?
Does a Pelican gateway use a DHCP or static IP address?
Does a Pelican gateway use Inbound firewall ports?
How do I change a Pelican gateway from static back to DHCP?
How do I install a Pelican gateway?
How do I set a Pelican gateway for a static IP address?

Temperature Probes

What is the Temperature / Resistance value for a Pelican external temperature sensor?

Thermostats

Can I use a WM500 with my humidity thermostat?
What zone controller do my thermostats communicate with?
Why is my new thermostat not connecting?

Sequence of Operations

33

Why is the fan running?

Power Control Module

Can I set a time delay before a PM5 turns off with On-Demand Start?
How many thermostats can I connect to an On-Demand Start power control module?
What is On-Demand Start?

Safeties and Alarms

Does Pelican enforce any short-cycle timers?
How do supply temperature alarms work?

Thermostats

Can a Pelican thermostat control a two position actuator?
How do I enable an exhaust fan?
How does a thermostat control a two speed fan?
How does a thermostat control two stages of cooling?
How does a thermostat control two stages of heating?
Is there a purge cycle at the end of a heating or cooling cycle?
What does a thermostat do when it reads high CO2 levels?
Why did cool start running on its own?
Why did heat start running on its own?
Why is cool running before the schedule starts?
Why is heat running before the schedule starts?
Why is my thermostat waiting?
Why is the fan running?

Zone Controller

Can Pelican control building pressure?
How does Pelican calculate outdoor enthalpy levels?
What is the Maximum Ventilation Position?
Why is my thermostat waiting?

PEARL Controller

Can I schedule the outside damper to go to 100% ventilation pre-occupancy?
How do I enable an ERV/HRV with a PEARL?
How does a PEARL control a Variable Speed Fan (VFD)?
How does Pelican calculate outdoor enthalpy levels?
How does the PEARL calculate where to place the outside damper during an economizer cycle?
What is Activation Differential?
What is the economizer sequence of operation?
What is the Maximum Ventilation Position?
Why did my outdoor damper open?
Why did my outdoor damper stay closed?