How can we help?
The best place to start is at the thermostat’s display.
Note: If all or the majority of your thermostats are unreachable, this is normally due to the gateway unable to communicate with the Internet. Click here for troubleshooting directions.
Indicates there is no power.
When a thermostat is upgrading it can become unreachable until the upgrade is over. Do not do anything while a thermostat is being upgraded.