How can we help?

What does a thermostat unreachable notification mean?

Thermostat Unreachable

You will receive this notification if a thermostat has not communicated on the Pelican wireless network for 4 hours.

For this notification to occur the follow must be set for that thermostat:

  • Notification Sensitivity set to High

  • Notification Sensitivity set to Custom and Notify if Unreachable set to Yes.

Notification sensitivity is set for each thermostat under that thermostat’s Thermostat Configuration.